Privacy Policy

VeryWell places strong emphasis on protecting the personal data of its users across the United Kingdom. Information is collected only where necessary to open an account, process transactions, verify identity and meet the requirements of the UK Gambling Commission. Technical and organisational measures, including encryption, access controls and regular audits, are applied to keep this information secure. The following points summarise how data is collected and safeguarded:

• Personal details such as name, date of birth and address are collected during registration to confirm identity.
• Contact information, including email address and phone number, is used for account communication.
• Payment details are collected to process deposits and withdrawals.
• Device and browser information is gathered to support account security.
• Activity logs, including betting and gaming history, are retained for regulatory reporting.
• Identity documents may be requested to comply with age and verification checks.
• Encryption protocols protect data transmitted between the user and the platform or app.
• Access to stored data is restricted to authorised personnel only.
• Regular security assessments are carried out to identify and address vulnerabilities.
• Data retention periods follow guidance set by the Information Commissioner’s Office.

Users have the right to access the personal data held about them, request corrections where information is inaccurate, and ask for deletion where retention is no longer required by law. These rights can be exercised by contacting VeryWell’s support team directly.

VeryWell operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and works under the oversight of the Information Commissioner’s Office and the UK Gambling Commission.

Personal data gathered by VeryWell supports the operation of casino and sportsbook services for users based in the United Kingdom. Information collected at registration or during account activity is applied to manage accounts, process transactions and improve the overall quality of services offered. Some data is also used to meet obligations set by gambling and financial regulators. Marketing communications and analytics rely on separate consent, which users may withdraw at any stage. The list below outlines the main purposes for which collected information is used:

• Account setup and management.
• Identity and age verification before access is granted.
• Transaction handling, including deposits, withdrawals and refunds.
• Fraud detection and prevention across user accounts.
• Compliance with gambling and financial reporting obligations.
• Website and service improvements based on usage data.
• Notifications related to account activity and security alerts.
• Marketing communications sent where consent has been given.
• Analysis of usage patterns to support new features.
• Customer support responses to user enquiries.

Every use of personal data described above rests on a lawful basis recognised under United Kingdom data protection law, and VeryWell maintains transparency about the purpose behind each processing activity.

Users can review the personal information held in their VeryWell account by logging into their profile and checking the details submitted at registration. Corrections or updates to personal details, such as address or contact information, can be made directly through the account settings or by contacting customer support for assistance. Where a user requests deletion of certain information, the request is reviewed against retention obligations set by gambling and financial regulators before action is taken. Account verification may involve security checks, including confirmation of identity documents and payment methods, and users consent to these checks when submitting personal or payment information. Payment data submitted during transactions is handled by regulated electronic payment providers, and users consent to this processing when choosing a payment method. VeryWell maintains safeguards across these processes to protect user privacy and keep personal data secure throughout the account lifecycle.

VeryWell services are intended exclusively for individuals aged 18 and over, in line with United Kingdom gambling regulations. Age cannot be confirmed through the website alone, so identity documents are required before withdrawals or continued account use are permitted. Where VeryWell becomes aware that a minor has submitted personal data, or a parent or guardian raises this concern, the information is removed following verification.

• Registration is restricted to users who confirm they are 18 or older.
• Identity and age verification documents may be requested at any stage.
• Accounts suspected of belonging to a minor are suspended pending review.
• Parents or guardians may request the deletion of a minor’s data by contacting support.
• Verified requests result in the permanent removal of the minor’s personal information.
• Access to gambling services remains blocked once a minor’s account is identified.

Personal data submitted to VeryWell may be processed in countries outside the United Kingdom where technology, payment or verification partners operate. By using the platform, users consent to this transfer of information as part of the standard operation of casino and sportsbook services. VeryWell requires all partners handling personal data abroad to maintain confidentiality and apply protections consistent with United Kingdom data protection standards.

• Data may be processed by partners located within the European Economic Area or beyond.
• Transfers rely on safeguards such as standard contractual clauses where required.
• Payment providers may process transaction data in their country of operation.
• Verification and fraud prevention partners may access data from other jurisdictions.
• All partners are contractually bound to protect the confidentiality of personal data.
• Users may contact support for further information about specific data transfers.

A disclaimer contained within this Privacy Policy may adjust the scope or effect of certain provisions described elsewhere in the document. Such a disclaimer applies once a user accepts the policy, through signature, electronic acceptance or continued use of VeryWell’s services. Acceptance in any of these forms confirms that the user has read and understood the terms set out below.

• Disclaimers take effect from the moment a user accepts the Privacy Policy.
• Acceptance may occur through registration, continued use or explicit confirmation.
• Provisions affected by a disclaimer remain binding on the accepting user.
• VeryWell reserves the right to update disclaimers as regulations change.
• Users are notified of material changes through the website or account communication.
• Continued use of the services after notification confirms acceptance of updated terms.

Cookies are small text files stored on a user’s device when visiting the VeryWell website, allowing the platform to recognise repeat visits and remember certain preferences. These files are used to gather statistics on website traffic, analyse user behaviour, personalise content and improve the overall performance of the site. Cookie data is retained for a period of one year, after which it is automatically deleted or refreshed upon the next visit. Users can manage or disable cookies through their browser settings, though doing so may affect certain features of the website.

Use of VeryWell’s casino and sportsbook services from the United Kingdom confirms full acceptance of the current Privacy Policy. Where updates are made to reflect changes in law or business practice, the most recent version published on the website takes effect and overrides all previous versions. Continued use of the services after such updates confirms that the user accepts the revised terms.

Personal data collected by VeryWell may be shared with external parties where required by law, to resolve disputes, or to fulfil contractual agreements linked to the provision of casino and sportsbook services. Parties involved in such sharing are listed where possible within VeryWell’s documentation; where a specific party is not named, information about the purpose and scope of the sharing is provided upon request. Submitting personal data to VeryWell confirms consent to this practice.

• Regulatory bodies, including the UK Gambling Commission, may receive data as required by law.
• Payment providers process transaction data to complete deposits and withdrawals.
• Identity verification companies confirm age and identity during account checks.
• Fraud prevention and security firms assist in detecting suspicious activity.
• Legal advisors may access data where disputes or claims arise.
• Marketing partners may receive limited data where consent has been given.
• Auditors may review data as part of compliance assessments.
• Law enforcement agencies may receive data upon lawful request.

The VeryWell website may include links to external websites operated by other organisations, each governed by its own privacy policy. VeryWell holds no responsibility for how these external sites collect, use or protect personal data submitted by visitors. Users are advised to review the privacy policy of any external website before submitting personal information.

• Links to external websites are provided for reference or additional services.
• External websites operate independently of VeryWell’s Privacy Policy.
• Personal data submitted on external sites is governed by their own policies.
• VeryWell does not control or audit the privacy practices of linked websites.
• Users should exercise caution before sharing personal information externally.
• Security standards on external websites may differ from those applied by VeryWell.
• Any concerns about an external website should be directed to its own operator.
• A review of privacy terms before submitting data is recommended for all users.